JIRA Service Desk and Salesforce Integration

Improve operations across your departments and derive the best value out of your business data



  • Search Issues, Projects and more Leverage JQL (JIRA Query Language) to read and export data from JIRA into any supported DBSync connectors.
  • Projects Query, Create or Modify.
  • Issues Query, Create or Modify.
  • Organization Query, Create or Modify.


  • Building collaborative engineering processes Trigger incidence and cases from Salesforce, Devices, log tables and more. Track JIRA Issues across applications.
  • Enhanced customer service Integrate your Salesforce Customers with JIRA Service Desk so that service agents have all customer related information at their disposal to provide best in class customer service. Instead of toggling between JIRA Service Desk and CRM, the agent will have time to understand the customers’ problems, while communicating with them. This, in turn, will result in increased customer satisfaction.
  • No manual work and errors Eliminating the error-prone manual data entry, improving efficiency by automating systems for seamless data flow experience, which will also eliminate duplicate records and bad data.
  • HR processes automation Integrate resumes with HR in JIRA Core, trigger events to external applications for on-boarding, and more.
  • Unified view You have a platform where your whole business process is automated, which includes use cases, integrated case management system, automated knowledge base creation, and the customer success ecosystem.


Quick answers to questions you may have. Can't find what you're looking for? Check out our full documentation.

Yes, and you also have the control to make it uni-directional if you choose.

Yes, it is available with both on-demand and on-premise Version.

Often it depends on whether you are using on-premise or cloud version. As a rule of thumb we recommend 15 min intervals.

DBSync connects to JIRA Service Desk server through DBSync's JIRA Service Desk connector, which has inbuilt API methods that open a connection to the JIRA Service Desk for data retrieval and data insertion.

DBSync has a standard solution built in for the clients of JIRA Service Desk and Salesforce. If the scope of work involves other than standard data flow supported by our standard solution, then additional integration should be done.

No, DBSync works through a cloud that makes accessible easier, maintenance without no additional installations.

JIRA Service Desk Server 3.5 and above.

DBSync is available for 14-day free trial after completing the registration process.

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