JIRA Service Desk and Salesforce connector can improve your service team’s productivity and help provide better services to your customers. The integration provides visibility to different teams, making sure cases are resolved fast; thus, improving clients’ experience and staff productivity. The DBSync's JIRA Service Desk and Salesforce is an easy to use solution that provides uni-directional integration between JIRA Service Desk Issue objects and Salesforce Cases with its pre-built field to field mappings, capable of complex and dynamic mappings. In addition, DBSync has an online updater, which enables customers to automatically acquire all the product’s different features available in new releases.


  • Building collaborative engineering processes
    Trigger incidence and cases from Salesforce, Devices, log tables and more. Track JIRA Issues across applications.
  • Enhanced customer service
    Integrate your Salesforce Customers with JIRA Service Desk so that service agents have all customer related information at their disposal to provide best in class customer service. Instead of toggling between JIRA Service Desk and CRM, the agent will have time to understand the customers’ problems, while communicating with them. This, in turn, will result in increased customer satisfaction.
  • No manual work and errors
    Eliminating the error-prone manual data entry, improving efficiency by automating systems for seamless data flow experience, which will also eliminate duplicate records and bad data.
  • HR processes automation
    Integrate resumes with HR in JIRA Core, trigger events to external applications for on-boarding, and more.
  • Unified view
    You have a platform where your whole business process is automated, which includes use cases, integrated case management system, automated knowledge base creation, and the customer success ecosystem.


  • Search Issues, Projects and more
    Leverage JQL (JIRA Query Language) to read and export data from JIRA into any supported DBSync connectors
  • Projects
    Query, Create or Modify
  • Issues
    Query, Create or Modify
  • Users
    Query, Create or Modify
  • Organization
    Query, Create or Modify

Frequently Asked Questions

Does this connector be used for bi-directional integration?

Yes, and you also have the control to make it uni-directional if you choose.

Is JIRA Service Desk connector available with both on-demand and on-premise Version?

Yes, it is available with both on-demand and on-premise Version.

How frequent can we perform Integration?

Often it depends on whether you are using on-premise or cloud version. As a rule of thumb we recommend 15 min intervals.

How does DBSync connect to JIRA Service Desk server?

DBSync connects to JIRA Service Desk server through DBSync's JIRA Service Desk connector, which has inbuilt API methods that open a connection to the JIRA Service Desk for data retrieval and data insertion.

When do we need this additional Integration coding?

DBSync has a standard solution built in for the clients of JIRA Service Desk and Salesforce. If the scope of work involves other than standard data flow supported by our standard solution, then additional integration should be done.

Does DBSync need to be installed on the same machine as that of JIRA Service Desk?

No, DBSync works through a cloud that makes accessible easier, maintenance without no additional installations.

Which version of JIRA Service Desk do you support?

JIRA Service Desk Server 3.5 and above.

Can I get a trial of DBSync JIRA Service Desk connector?

DBSync is available for 14-day free trial after completing the registration process.