A CRM allows you to effectively manage your company’s customer support capability. This too can be customized to suit your business process and help you to provide what is stated in your Warranty based services, thus avoiding SLA (Service Level Agreement) non conformance issues. In addition, they can drastically reduce your support team admin time by building a company knowledgebase which can be used by the support team and even accessed by your customers in a ‘self service portal’. CRMs usually include the following customer support functionality:
• SLA/Warranty Management
• Resource Planning and Scheduling
• Solution Management - answers to Frequently Asked Questions (FAQs)
• Call Center Management
• Collaborative customer support resource management
A CRM solution can substantially improve your business processes, provide visibility into critical business intelligence and make your teams more efficient.
Please provide us your information to better assist you.
The form is not valid.